Privacy
Introduction
Koka Lagoon Cruises is committed to protecting the privacy of personal information you might provide via our website. This policy explains how we manage personal information and the security precautions taken.
Collection of personal information
Koka Lagoon Cruises collects information about online customers and other website users, including:
personal information provided voluntarily when completing a booking or other online transaction website usage information through tracking individual website users' click behaviour aggregated data, measuring traffic to the websites but not relating to you personally. If you choose not to provide personal information when requested, certain services may not be available to you online. Details including your name, address, email address, telephone number, scuba qualification and credit card number will be required in order to process your cruise bookings online. We may also request additional information. For example, we may ask for details such as special dietry requirements.
Protection of personal information
A secure server is used when you book a cruise. Koka Lagoon Cruises uses industry standard data encryption for transmission of any personal information, including credit card details, you provide online. Known as SSL (Secure Sockets Layer) protocol, you can check this is active by looking for the padlock symbol on many browsers. SSL allows a secure connection between your web browser and our web server, using a private (or secret) key to encrypt the information. This encryption provides greater consumer protection than many forms of off-line credit card payment.
Koka Lagoon Cruises makes no warranty in respect of the effectiveness of encryption used and Koka Lagoon Cruises is not responsible for events arising from unauthorised access of the information you provide.
Use of information
Koka Lagoon Cruises collects personal information for the following purposes:
1) to assist in providing the services you request, including cruise bookings
2) to process any communications you request
3) internal research
4) to verify your identity and assist you if you forget your login or password details on our website and any other use that you authorise
Disclosure of personal information
Koka Lagoon Cruises will not sell, or allow third parties access to your information without your approval. However, from time to time Koka Lagoon Cruises may disclose information collected to:
1) government agencies and departments for the purpose of meeting their requirements
2) communications agencies used to fulfil your communication requests
3) trusted business partners, provided Koka Lagoon Cruises has your prior authorisation, to help us process the information for specific projects.
Otherwise, your information will not be passed on to any other third party unless it is authorised or required by law. Disclosures may include the transfer of your personal information between countries.
Access to and correction of information
You may request access to and correction of your information, or request Koka Lagoon Cruises access and correct your information, at any time. If you have registered as a user on a Koka Lagoon Cruises website, you may access and update your information by logging in with your username and password. You may also unsubscribe from Koka Lagoon Cruises's email communications at any time by clicking on the "Unsubscribe" link in every Koka Lagoon Cruises special offer email you receive. If at any time you are unsure of how to access or correct your information, please contact us.
Cookies
A cookie is a small text file which Koka Lagoon Cruises may put on your computer's hard disk in order to recognise your computer at a later time. A cookie cannot read your hard drive or perform any commands on your computer and does not contain your name, address, telephone number, or email address. You may configure your web browser to not accept cookies, however you may experience a loss of functionality as a result.
Koka Lagoon Cruises may use the information collected by cookies to:
1) track website usage patterns
2) display content more relevant to you, based on information we collect when you visit our websites
3) enable you to use certain services on our websites
4) assess effectiveness of online advertising campaigns
Material changes
When Koka Lagoon Cruises materially modifies this Privacy and Security Policy, a notice will be placed on Koka Lagoon Cruises's home page. We also recommend you routinely review this Privacy and Security Policy to understand how we manage the personal information that you provide.
Contact details
If you have any questions about the privacy and security of your personal information, please
